Delivery and returns

 

Destination	Cost	Delivery Time
EU Countries	9.00 € per order	4 - 5 working days
Switzerland, Norway	9.00 € per order	4 - 5 working days

* Products in stock are dispatched the first working day following reception of your payment.

 

We have all our products in stock and they are dispatched the first working day after reception of your order. It takes an average of 4 to 5 working days for delivery to most EU countries.

We want you to receive your crystal in perfect condition so we ensure our wrapping and multi-layer packaging protects your order without risk of breakage. In the unlikely event that your parcel is damaged, or you are not satisfied with your order, you can return it to us for a refund.

For more details about the delivery please see the information below.

 

Delivery Costs

Delivery costs include packaging, handling and postage. Delivery charges for all EU countries plus Switzerland and Norway are 9€ per order.

We advise you to make your purchases in a single order. We cannot group together two distinct orders and you would have to pay delivery costs for each one of them.

For deliveries outside of the EU, it is possible there are additional costs due to customs and other importation fees. These additional costs are not covered by our delivery charges and are at your cost.

 

Delivery Time

Products in stock are generally dispatched within 24h of receiving your payment. For orders placed during weekends and public holidays, we will dispatch them on the next working day.

 

The average delivery times are three to five days depending on the destination country.

 

We will send you an email when we dispatch your parcel. We also send a tracking number that enables you to follow online the delivery of your parcel.

 

In the event of absence, an advice note is left in your post box and you will be able to claim your parcel directly at your post office.

 

Returns

Please inspect your parcels in the presence of the deliveryman and to notify any anomaly on the delivery form, and also to us, within two days.

 

We hope that you will be very happy with your luxury crystal items but if you would like to return a product you have a 15 day deadline from the reception of the parcel to inform us you would like to make a return. Please send us an email before returning your order so we can indicate the method to be followed for the return and the postal address where to return the products.

 

You must return the products in their original packing and in their entirety. The products must be intact and in a perfect state of resale.

 

Please also take note of our Terms and Conditions of Sale which cover all the above points in detail.

 

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